About the Company
RA Services is hiring this role for a client, the details of the company, workplace, etc., will be discussed with the candidate during the interview process.
About the Role
As a Visas & Sales – International Packages (3–5 Years Experience) professional, you will be responsible for handling international holiday package sales along with visa-related coordination and customer support. The role requires strong knowledge of international travel products, sales ability, customer handling skills, and familiarity with visa documentation and processes.
You will interact directly with customers to understand their travel requirements, recommend suitable international packages, prepare quotations, follow up on enquiries, and support customers through the visa process. Your key responsibilities will include, but are not limited to:
● Handling enquiries and leads for international holiday packages and converting them into confirmed bookings.
● Understanding customers’ travel requirements, budgets, preferences, and itineraries to recommend suitable international packages.
● Preparing customised quotations and itineraries for international destinations.
● Handling visa-related enquiries and assisting customers with visa documentation, application requirements, and submission processes.
● Keeping customers informed about visa requirements, documentation, timelines, and application status.
● Coordinating with visa processing teams, suppliers, hotels, airlines, and other travel partners to ensure smooth execution of bookings.
● Following up consistently with leads and customers through calls, WhatsApp, email, and other communication channels.
● Negotiating with customers where required while maintaining company pricing and profitability.
● Maintaining accurate records of leads, quotations, follow-ups, bookings, and visa applications.
● Achieving assigned sales targets and contributing to revenue growth from international packages.
● Handling customer queries and resolving issues related to packages, bookings, documentation, and visa processing.
● Staying updated on international destinations, travel packages, visa requirements, documentation rules, and relevant travel regulations.
● Ensuring proper coordination between the customer, internal teams, and external travel partners throughout the booking and visa process.
This role requires a strong sales orientation, excellent customer-handling abilities, attention to detail, and practical knowledge of international travel and visa processes.
Requirements
Educational Background: Bachelor’s degree in any field (Travel & Tourism, Hospitality, Management, or related fields preferred but not mandatory).
Skills
● 3–5 years of relevant experience in international travel sales, holiday packages, visa services, or a related travel industry role.
● Strong knowledge of international holiday packages and popular international destinations.
● Practical understanding of visa documentation, application procedures, and customer requirements.
● Strong sales and lead-conversion skills with a target-oriented approach.
● Excellent verbal and written communication skills.
● Strong customer relationship and negotiation skills.
● Ability to prepare customised travel quotations and itineraries.
● Good follow-up and relationship-management skills.
● Ability to handle multiple customers, enquiries, quotations, and visa applications simultaneously.
● Strong attention to detail, particularly while handling visa documentation.
● Familiarity with travel booking systems, CRM tools, MS Excel, Google Sheets, WhatsApp, or similar tools is preferred.
● Problem-solving mindset with the ability to handle customer concerns professionally.
● Willingness to stay updated with changing visa requirements and international travel policies.
Other Job Details
● 3–5 years of relevant experience in international travel sales, visa services, holiday packages, or a related field.
● Candidates with proven experience in international package sales and visa coordination will be preferred.
● Experience handling sales targets, customer enquiries, quotations, and end-to-end travel bookings will be an advantage.